Do it online with MyWater
MyWater is an online portal where you can manage your water account in one place.
With MyWater, you can:
- Check your balance
- Make payments
- Access useful forms and log service requests
Getting started with MyWater
- Open the MyWater portal.
- When you first open MyWater, you will be able to see all available features.
- To submit forms, manage payments, and access your account details, you will need to either log in or register for an account. You can do this by selecting My Account and choosing either SIGN UP, or by clicking LOG IN on the top right.
- If this is your first time signing up, you will be emailed a code to complete the sign up process.
- Finish the sign up process by filling in the 'Register new user' page.
- Our team will verify your account after you register. Once verified, you can manage your water services, view bills, make payments, and submit requests.
- Account verification usually takes 2-3 business days and in most cases will not require any action from you. Some functionality may be restricted until then.
- If you are a Selwyn Water customer, your account will be matched to your property so you can make payments and changes to your account.
- If you are not a Selwyn Water customer, you can still create an account and use our portal.
Check out our frequently asked questions about MyWater, below.
Other ways to pay your bill
Direct Debit
This is the easiest way to pay your bill. Your payment will be automatically deducted from your bank account on the due date.
Set up a direct debit by registering for MyWater and completing the online form, or by calling us on 0800 735 H2O (426).
Alternatively, you can download a direct debit form, or pick up a copy from our customer services team (from 1 July), fill it out and:
- Email it to hello@selwynwater.co.nz or
- Drop it off at the main Selwyn District Council Service Centre (2 Norman Kirk Drive, Rolleston)
If there is more than one signatory on your bank account, you must use the PDF paper version and obtain all the signatures of the account holders.
Credit card
You can pay a bill or invoice by credit or debit card through MyWater.
You’ll need to register for a MyWater account first. You don’t need to be the account holder to make a payment, but you will need the account number.
Internet banking
Log on to your bank before the due date and use the following details:
- Account name: Selwyn Water Limited
- Bank account number: 01-1839-0955034-01
When making your payment, please include your account number from your bill as the reference.
To ensure your payment arrives on time, we recommend setting it up at least two days before the due date.
In person
- You can pay your bill over the counter at the main Selwyn District Council Service Centre (2 Norman Kirk Drive, Rolleston). Please note we cannot accept cash at this location.
- From 13 July, you can pay in person at any NZ Post store. Cash payments are accepted here.
Please bring a copy of the bill you are paying.
Automatic payments
You can set up an automatic payment at the frequency that suits you using the bank details above. However, if there is still money owing when you receive your invoice, you will need to pay the balance.