We’re here to help
During Selwyn Water’s establishment phase, some enquiries are still managed by Selwyn District Council on our behalf. The information below will help you reach the right team as quickly as possible.
Billing, accounts and reporting issues
Managed by Selwyn District Council (until 1 July 2026)
For all enquiries relating to:
- Reporting and issue
- Billing and accounts
- General customer support
Call: 0800 SELWYN (735 996)
Report an issue: Snap Send Solve
Drinking water and wastewater enquiries
For all drinking water and wastewater‑related queries email: water.services@selwyn.govt.nz
Building and development
For queries about building and development in relation to drinking water and wastewater, please email Selwyn Water directly: development@selwynwater.co.nz
General enquiries about Selwyn Water
For general information about Selwyn Water and our establishment email: hello@selwynwater.co.nz
Media enquiries
For all media enquiries please email: media@selwynwater.co.nz