If you’re having trouble paying your water bill, support is available. We offer flexible payment options, as well as financial assistance for customers experiencing hardship.
Waivers and Remissions Policy
Our Waivers and Remissions Policy outlines when water charges may be reduced, adjusted, or temporarily waived in exceptional circumstances, while maintaining fairness and financial sustainability for the wider community.
This may include circumstances such as water leaks, faults, financial hardship, or medical and special care needs. If you think you may be eligible, please contact our team to discuss your situation and the next steps.
Read our Waivers and Remissions Policy.
Applying for financial support
If you are experiencing financial hardship and are finding it difficult to pay your water bill, please contact our team as soon as possible to discuss setting up a payment plan. We will talk you through your options and guide you through the application process.
Once you have spoken to our team you can apply using our waivers and remissions form on the MyWater portal.
If you don’t already have one, you will be prompted to sign-up for a MyWater account before completing the online application.