If you’re having trouble paying your water bill, support is available. We offer flexible payment options, as well as financial assistance for customers experiencing hardship.
Waivers and Remissions Policy
Our Waivers and Remissions Policy outlines when water charges may be reduced, adjusted, or temporarily waived in exceptional circumstances, while maintaining fairness and financial sustainability for the wider community.
This may include circumstances such as water leaks, faults, financial hardship, or medical and special care needs. If you think you may be eligible, please contact our team to discuss your situation and the next steps.
Read our Waivers and Remissions Policy.
Applying for financial support
If you are experiencing financial hardship and are finding it difficult to pay your water bill, please contact our team as soon as possible to discuss setting up a payment plan. We will talk you through your options and guide you through the application process.
Once you have spoken to our team you can apply using our waivers and remissions form on the MyWater portal.
If you don’t already have one, you will be prompted to sign-up for a MyWater account before completing the online application.
Rates rebates and water charges
If you're eligible for a Rates Rebate, the Council will include your drinking water and wastewater charges when assessing your application.
You do not need to contact Selwyn Water or provide copies of your water invoices. The Council already receives this information from Selwyn Water and will include it when assessing your application.
Please continue to pay your Selwyn Water bill as normal. Any approved rebate will be applied to your rates account, not your water bill.
How to apply for a rates rebate:
- Apply for a Rates Rebate through the Council.
- Complete an application form and provide any required personal and income information.
- You do not need to obtain any information or documentation from Selwyn Water regarding drinking water and wastewater charges.
- Continue to pay your Selwyn Water bill as normal.
- Any rates rebate entitlement will be assessed by the Council and applied to your rates account.
Find out more