If you’re having trouble paying your water bill, support is available. We offer flexible payment options, as well as financial assistance for customers experiencing hardship.
Waivers and Remissions Policy
Our Waivers and Remissions Policy outlines when water charges may be reduced, adjusted, or temporarily waived in exceptional circumstances, while maintaining fairness and financial sustainability for the wider community. Read our Waivers and Remissions Policy.
Applying for financial support
If you are experiencing financial hardship and are finding it difficult to pay your water bill please contact our team as soon as possible. We will talk you through your options and guide you through the application process.
For more information, contact our team.