We have made every reasonable effort to provide complete and accurate information in the Water Outages map. However, Selwyn Water takes no responsibility or liability for any errors and omissions, or for the use or misuse of any of the information in the Water Outages map.
Water outages and shutdowns map
Select a highlighted region on the map to learn more about the water outage (planned) or shutdown (unplanned/reactive).
To use the map:
- Click and drag to move around the district
- Scroll to zoom in on an area
- Select a highlighted area to view details such as affected streets, estimated duration, and (when known) the cause.
Please note, if no information is showing, there are no current or upcoming outages.
What's the difference between a water outage and a water shutdown?
Water outages are unplanned. They usually happen because of unexpected issues such as a burst pipe or equipment failure. During an outage, our contractors may not have time to door‑knock, as their priority is to restore the water supply as quickly as possible.
Water shutdowns are planned. These are scheduled so maintenance, repairs, or upgrades can be carried out safely. Where possible, we notify affected properties in advance by delivering a works notice and, in some cases, by emailing affected customers directly.
What to do when the water is switched back on
We encourage you to flush your taps by running them for a few moments, starting with any outside taps. When water is shut off, air bubbles can become trapped in the pipes. When the water is turned back on, and the air is pushed out under pressure, it can dislodge rust or scale from the pipe walls. Flushing your outside taps prevents this being drawn into the taps inside your home.
For any water shutdowns, if you run a business that requires constant water service, you will need to organise your own water storage as necessary. If you have a sprinkler system, we recommend you inform your insurance company.